Fee Changes from 01 July 2024

Our consultation fees will change from 01 July 2024. 

Victoria Harbour Medical Centre is a private billing medical centre.  We do not provide Bulk Billing.  Payment is required at the time of your consultation.  The AMA fee structure forms the basis of our billing policy.  We charge a co-payment (out of pocket) fee for all Medicare services.  Our consultation and telehealth fees are charged depending on a number of factors including length, the complexities of the problem(s) and the issues involved.  A summary of our fee schedule is displayed in the reception area of our medical centre or can be found via the Patient Information section on our website.

Cancellation Policy:

Please note that a minimum of 2 hours’ notice is required for all appointment cancellations.  A cancellation fee of $60 may apply, which is not reimbursable by Medicare.  A cancellation policy is in place to ensure appointment times remain available for patients who require them.

New Patient Pre-Payment Policy:

For new patients, payment pre-authorisation of $60 is required when booking your first appointment online.  This will form part of your consultation fee at time of billing.  Please ensure you fill out the new patient form online prior to your appointment.  Upon arrival, please have your photo ID and a valid Medicare card ready.

Telehealth at Victoria Harbour Medical Centre:

We provide Telehealth phone (not video) GP consultations where it is safe and clinically appropriate to do so.  You can book a telehealth phone consultation online or by calling our reception team on (03) 9629 1414.  Telehealth appointments help our regular patients access non-urgent but essential healthcare from their GP.  This service is not for emergency care.  For urgent medical care call 000 (Triple Zero) or go to an emergency department at a hospital.  A fee applies for all Telehealth services.  For Medicare card holders a Telehealth attracts a Medicare rebate only if you’ve had a face-to-face consultation with any of our GPs at our medical centre within the last 12-months. (conditions apply*).  If you don’t fit this Medicare criteria, a private non-refundable fee will apply.  This means there is no Medicare rebate.  * This Medicare rule currently does not apply to:

  • Children< 12 months old
  • People who are homeless
  • People needing mental health support
  • People in a natural disaster affected area
  • People in isolation or quarantine due to COVID-19 infection
  • Blood borne viruses and sexual/reproductive health support
  • Pregnancy support counselling consultations

What to expect during your Telehealth consultation:

  • 15-minute phone (not video) consultations with your GP by appointment
  • Phone calls from your GP may come from a Private Number (No Caller ID)
  • Your GP will call you as close as possible to your Telehealth appointment time
  • Your consent and identity will be confirmed by your GP before your consultation begins
  • Ensure your phone is charged and that you’re available to take the call in a quiet and private place
  • Your GP will discuss with you the most appropriate course of care and if a clinical in-person face-to-face appointment at the medical centre is needed

Common conditions appropriate for a Telehealth consultation:

  • COVID-19 related health questions
  • COVID-19 booster vaccine suitability assessments
  • Accessing oral COVID-19 treatments (based on eligibility)
  • Non-life threatening respiratory illness
  • Referral letters
  • Medical certificates
  • Discussing test results
  • Repeat prescription medication*
  • Repeat pathology investigation requests
  • Minor illness which can be managed at home
  • Nicotine and smoking cessation consultations
  • Routine PrEP and asymptomatic STI screening
  • Blood borne viruses, sexual or reproductive health consultations
  • Pregnancy Support Counselling
  • Mental health consultations and review of Mental Health Care Plans**
  • Management of chronic conditions like diabetes, asthma, COPD, blood pressure and heart disease

* This does not include restricted Schedule 4 and Schedule 8 (Controlled Drug) prescription medications and other Drugs of Dependence.  If you are a Medicare card holder Electronic Prescriptions are now available.

** Mental Health Care Plans (new) require a face-to-face appointment with your GP.

For more information:

Refer to this Department of Health Telehealth Fact Sheet or the RACGP Fact Sheet about Telehealth.

For online COVID-19 information refer to this link.