Fee Changes from 01 July 2023

Our fees will change from 01 July 2023. 

Victoria Harbour Medical Centre is a private billing medical centre.  We charge a co-payment (out of pocket) fee for all services. Refer to our Patient Information section on our website for a list of our fee schedule. 

Our consultation and telehealth fees are charged depending on a number of factors including length, the complexities of the problem(s) and the issues involved. The AMA fee structure forms the basis of our billing policy and this is displayed in the reception area of our medical centre.

Telehealth phone appointments with our GPs are still available to help our regular patients access non-urgent but essential healthcare from their home. We do not offer telehealth video appointments.  Telehealth consultations are not for emergency care. You can book a telehealth phone consultation online or by calling our reception team on (03) 9629 1414.

For urgent medical care call emergency 000 (Triple Zero) or go to an emergency department at a hospital.

Telehealth at Victoria Harbour Medical Centre:

  • 15-minute phone consultations with your GP by appointment
  • Phone calls from your GP may come from a Private Number (No Caller ID)
  • Your GP will call you as close as possible to your Telehealth appointment time
  • Your consent and identity will be confirmed by your GP before your consultation begins
  • Ensure your phone is charged and that you’re available to take the call in a quiet and private place
  • Your GP will discuss with you the most appropriate course of care and if a clinical in-person face-to-face appointment at the medical centre is needed

Common conditions appropriate for a telehealth consultation:

  • COVID-19 related health questions
  • COVID-19 vaccine suitability assessments
  • Accessing oral COVID-19 treatments (based on eligibility)
  • Non-life threatening respiratory illness
  • Referral letters
  • Medical certificates
  • Discussing test results
  • Repeat prescription medication*
  • Repeat pathology investigation requests
  • Minor illness which can be managed at home
  • Nicotine and smoking cessation consultations
  • Routine PrEP and asymptomatic STI screening
  • Blood borne viruses, sexual or reproductive health consultations
  • Pregnancy Support Counselling
  • Mental health consultations and review of Mental Health Care Plans**
  • Management of chronic conditions like diabetes, asthma, COPD, blood pressure and heart disease

* This does not include restricted Schedule 4 and Schedule 8 (Controlled Drug) prescription medications and other Drugs of Dependence.  If you are a Medicare card holder Electronic Prescriptions are now available.

** Mental Health Care Plans (new) require a face-to-face appointment with your GP.

Telehealth attracts a Medicare rebate only if you have an existing relationship with us and you have had a face-to-face consultation with any of our GPs within the last 12-months.  If you don’t fit this Medicare criteria, a private non-refundable fee will apply.  This means there is no Medicare rebate.  This Medicare rule currently does not apply to:

  • Infants < 12 months old
  • People who are homeless
  • People needing mental health support
  • People in a natural disaster affected area
  • People in isolation or quarantine due to COVID-19
  • Confirmed COVID-19 infection (laboratory PCR test or approved RAT test in the last 7 days)
  • Blood borne viruses and sexual/reproductive health  support
  • Smoking cessation counselling, care and advice
  • Pregnancy support counselling consultations

For more information:

Refer to this Department of Health Telehealth Fact Sheet or the RACGP Fact Sheet about Telehealth.

For 24/7 telephone support about COVID-19 call the Victorian Coronavirus Hotline on 1800 675 398.

For translating or interpreting call 131 450 first and tell them your language.  Click here for translated resources.